Effective Date: 05th May 2025
At Diginlet, operated by Omkaar Group, we strive to ensure a positive and satisfactory experience for both buyers and authors.
However, due to the nature of digital products, which are downloadable and cannot be “returned”, all purchases are subject to the following Refund Policy.
By purchasing on www.diginlet.com (“Site”), you acknowledge and agree to the terms below.
We may approve refund requests under the following circumstances:
The purchased product does not match the item description or preview.
The key functionalities advertised are missing or non-functional.
You are unable to access or download the purchased item after payment, and our support team is unable to resolve the issue within a reasonable timeframe.
The product has major technical issues that render it unusable, and the author cannot or does not fix the issue after a reasonable opportunity.
Refunds will not be issued in the following cases:
Buyer changes their mind after purchasing (“buyer’s remorse”).
Buyer purchased the wrong item by mistake.
The item did not meet personal preferences or subjective expectations.
The buyer lacks the technical knowledge to use the item.
Problems caused by third-party software or conflicts with buyer’s system.
Unauthorized or accidental purchases made by others with access to your account.
Requests made after significant use of the item (e.g., download, installation, or customization).
Inability to access the product due to factors unrelated to our system (e.g., internet issues, software compatibility).
To request a refund:
Contact us at [email protected] with:
Order number
Product name
Detailed reason for the refund request
Supporting evidence (e.g., screenshots, error messages)
Our support team will review your request carefully and typically respond within 5–7 business days.
Approved refunds will be processed via the original payment method where possible.
Authors are encouraged to resolve any technical issues directly with buyers before a refund request is escalated.
If an author fails to respond or cannot provide a working product within a reasonable time, Omkaar Group reserves the right to issue a refund to the buyer directly.
If a refund is approved and processed, we may retain a small administrative fee to cover transaction processing costs (only if explicitly mentioned during purchase).
Buyers will be informed of any applicable fees during the refund communication process.
Omkaar Group reserves the exclusive right to determine the eligibility and approval of any refund request based on the evidence provided and the specific situation.
Our decision shall be considered final and binding.
We may update this Refund Policy from time to time to reflect changes in our practices, operational needs, or legal obligations.
Any updates will be posted on this page, and your continued use of the Site after changes constitutes your acceptance of the new Refund Policy.
If you have any questions about this Refund Policy or need assistance, please contact us at:
Omkaar Group
OFFICE NO. 102, 1st FLOOR, RITURAJ BUSINESS PARK,
BICHOLI MARDANA, NEAR UNO BUSINESS PARK, BYPASS,
INDORE (M.P.) - 452016, INDIA
? Email: [email protected]
? Phone: +91 93437 87741
We are committed to providing a safe and transparent digital marketplace for all creators and buyers.